Service time overlap validation has been expanded when attending appointments, preventing services with overlapping schedules from being completed when the company has Prevent Appointment Overlapping enabled.
A TCM service cannot be completed if its scheduled time overlaps with a previously completed service for the same patient in another appointment.
A required service from another appointment type also cannot be completed if its scheduled time overlaps with a previously completed TCM service.
When a conflict is detected, the Overlapping Not Allowed warning identifies the conflicting service, the date and time it was completed, and the professional who provided it.
Consecutive services, where one ends exactly when the next begins, are not considered overlapping.
This improvement strengthens schedule validation and helps prevent completed services from having overlapping treatment periods for the same patient.