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How Is the Case Manager Notified When Assigned a TCM Case?

Updated

When a TCM case is created and a Case Manager is assigned, the system automatically displays a notification on the assigned worker's Main Dashboard.

This notification appears as an alert banner at the top of the screen and includes:

  • Patient Name: Name of the patient associated with the case.
  • Case Number: Unique identification number of the assigned case.
  • Date: Date of the notification.
  • Message: Confirmation that the worker has been assigned as the Case Manager.

The alert also provides two options:

  • Open: Allows the Case Manager to access the assigned case directly.

  • Close: Allows the Case Manager to dismiss the notification.

    notificar caso de tcm.jpeg

Additionally, the system allows you to send a link to the Case Manager via email, providing direct access to the case so they can complete the required information.

Note: These notification options help Case Managers quickly identify newly assigned cases and access them either through the Main Dashboard or the link sent via email.