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Frequently Asked Questions

Frequently Asked Questions about Amexzone

  • How can I add a patient to an existing group note in the system? July 14, 2026 14:48
  • How to send a referral? July 08, 2026 16:27
  • How to resubmit a claim in Denied status manually and a claim in Denied status with a Payer Claim Number assigned by the payer? July 08, 2026 15:43
  • How to configure an MSO in the company? July 08, 2026 14:05
  • How to create a Mapping in the company Billing? July 06, 2026 19:29
  • How to add supervision to a worker? July 06, 2026 19:02
  • How to deactivate a worker? July 06, 2026 18:47
  • How can I remove a supervisor from a worker? July 06, 2026 18:20
  • How can I remove a supervision from an appointment? July 06, 2026 17:46
  • How can I change the name of an Appointment Type? July 06, 2026 17:26
  • How can I create an addendum for a service note? July 06, 2026 17:05
  • How can I modify the Master Treatment Plan, Treatment Plan Review, and Treatment Plan Addendum questionnaires? July 06, 2026 16:49
  • How to add alerts in the system? May 07, 2026 22:32
  • How can I view workers who have not accessed the platform? May 07, 2026 22:17
  • Why can’t I add a diagnosis? May 07, 2026 22:09
  • Why can’t a supervisor view the Supervision section in the Appointments panel? May 07, 2026 22:04
  • Where can the supervisor view the documents once the Case Manager signs them? May 07, 2026 21:47
  • From where can medications be prescribed? May 07, 2026 21:27
  • How to modify a credential? May 07, 2026 21:03
  • Why doesn’t copay, coinsurance, deductible, or limitation information appear for some services when verifying a patient’s insurance eligibility? April 23, 2026 03:48
  • How can I add an identifier to a worker’s signature footer? April 21, 2026 00:13
  • How to limit an appointment? April 11, 2026 21:02
  • What is the functionality of a group appointment? April 11, 2026 20:20
  • How to generate an appointment report? April 11, 2026 06:00
  • How to generate a worker report? April 11, 2026 05:37
  • How to generate a patient report? April 11, 2026 05:22
  • How to add a credential? April 11, 2026 04:59
  • How to create a group appointment? April 11, 2026 04:18
  • Can appointments be created with an expired Master Treatment Plan? April 11, 2026 03:39
  • Why is the patient not receiving medications at the pharmacy? April 10, 2026 22:22
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