AMEXZONE automatically sends appointment reminders 48 hours before the scheduled appointment via text message (SMS) and/or email, depending on the communication preferences enabled in the patient's profile.
Important: The 48-hour reminder timeframe is predefined by the system and cannot currently be customized.
Appointment Type Configuration
- Navigate to Appointments and access Appointment Types.
- Depending on the appointment type:
- Existing Appointment Type: Locate the corresponding appointment type and click the Edit (pencil icon) to access its settings.
- New Appointment Type: When creating a new appointment type, the Confirmation Message option will appear directly in the configuration form.
Enable Confirmation Message and click Save to save the changes.
Important Note: Make sure the patient's phone number and email address are correctly registered under Patients → Edit → Contact Information. Additionally, under Appointment and Message Reminders, verify that Send by Email and/or Send by Text/SMS are enabled as appropriate, and that the patient has provided consent by selecting The patient gave consent.