No, once a case in TCM has been closed, it cannot be reopened. The case is archived in the system with all the corresponding documentation, which can be accessed when needed.
To continue the process, it is recommended to create a new case.
No, once a case in TCM has been closed, it cannot be reopened. The case is archived in the system with all the corresponding documentation, which can be accessed when needed.
To continue the process, it is recommended to create a new case.