The patient might not be receiving medications at the pharmacy due to a common reason: they do not have a default pharmacy assigned in the system.
To add a default pharmacy, follow these steps:
Go to the PATIENTS panel > search for the patient > in the lower left corner you will find the PHARMACIES option, where you can add the corresponding pharmacy.
You can use the search filters available in the Preferred Pharmacy section. It is recommended to use fields such as postal code, pharmacy name, city, or state, depending on the information available. These filters will help you more easily locate the correct address within the system.
Once the data is entered, click Search to view the results and select the appropriate pharmacy.
Once the pharmacy is found, you can add it to the patient and set it as the default.