Frequently Asked Questions
- How can I add my digital signature to the system?
- What Information Can I View and Manage from the New Patient Profile, and What Are Its Benefits?
- What Is the New Patient Profile and How Can I Access It?
- Is the Telehealth link sent together with the appointment confirmation link?
- Why does an EOB generated from an ERA show the status Unprocessed even though the associated claims are already Paid or Denied?
- How can I configure the company's payment processors and payment methods?
Update History
- Update: File for Automatic Verifications of DEA, Medicaid ID, and State License
- Claims - Resubmitted Claims Identification
- Billing - Configurable Timing for Completed Services to Become Available for Billing
- Billing - Patient Account (Box 26) Configuration for CMS-1500
- Company Email - Sending, Error Handling & Connection Configuration Improvements
- Identifiers & NPI - NPI Validation and Lookup Improvements