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Frequently Asked Questions
Frequently Asked Questions about Amexzone
How can I add my digital signature to the system?
August 26, 2026 15:05
What Information Can I View and Manage from the New Patient Profile, and What Are Its Benefits?
August 17, 2026 16:37
What Is the New Patient Profile and How Can I Access It?
August 17, 2026 16:13
Is the Telehealth link sent together with the appointment confirmation link?
August 06, 2026 20:35
Why does an EOB generated from an ERA show the status Unprocessed even though the associated claims are already Paid or Denied?
August 03, 2026 19:02
How can I configure the company's payment processors and payment methods?
July 29, 2026 04:56
How can I add a patient to an existing group note in the system?
July 14, 2026 14:48
How to send a referral?
July 08, 2026 16:27
How to resubmit a claim in Denied status manually and a claim in Denied status with a Payer Claim Number assigned by the payer?
July 08, 2026 15:43
How to configure an MSO in the company?
July 08, 2026 14:05
How to create a Mapping in the company Billing?
July 06, 2026 19:29
How to add supervision to a worker?
July 06, 2026 19:02
How to deactivate a worker?
July 06, 2026 18:47
How can I remove a supervisor from a worker?
July 06, 2026 18:20
How can I remove a supervision from an appointment?
July 06, 2026 17:46
How can I change the name of an Appointment Type?
July 06, 2026 17:26
How can I create an addendum for a service note?
July 06, 2026 17:05
How can I modify the Master Treatment Plan, Treatment Plan Review, and Treatment Plan Addendum questionnaires?
July 06, 2026 16:49
How to add alerts in the system?
May 07, 2026 22:32
How can I view workers who have not accessed the platform?
May 07, 2026 22:17
Why can’t I add a diagnosis?
May 07, 2026 22:09
Why can’t a supervisor view the Supervision section in the Appointments panel?
May 07, 2026 22:04
Where can the supervisor view the documents once the Case Manager signs them?
May 07, 2026 21:47
From where can medications be prescribed?
May 07, 2026 21:27
How to modify a credential?
May 07, 2026 21:03
Why doesn’t copay, coinsurance, deductible, or limitation information appear for some services when verifying a patient’s insurance eligibility?
April 23, 2026 03:48
How can I add an identifier to a worker’s signature footer?
April 21, 2026 00:13
How to limit an appointment?
April 11, 2026 21:02
What is the functionality of a group appointment?
April 11, 2026 20:20
How to generate an appointment report?
April 11, 2026 06:00
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